Advice for new customers
We've outlined some of the most essential things you need to know when you become a Newport City Homes social rent customer along with answers to some of our most common questions.
Anti-social behaviour
Our communities are generally great places to live, but there can be times when they are affected by anti-social behaviour (ASB).
Dealing with pests and rodents
In most cases, dealing with a pest infestation will be your responsibility. The BPCA can help you find a pest controller in your area.
Death of a resident
We understand that losing a loved one is distressing and dealing with their personal matters can be difficult. We've outlined some of the information and advice that relatives and next of kin may find helpful.
Domestic abuse
No-one should have to experience domestic abuse. We are here to help you live safely in your home and Free From Fear.
Hoarding support
Help is available to people who hoard. Hoarding sees people collecting and keeping lots of items, even things that appear useless or of little value to most people.
Homelessness
Help and advice is available to people who are homeless or threatened with homelessness in Newport.
Repairs and maintenance
- Water safety
- Adjusting your boiler pressure
- Bleeding your radiators
- Frozen condensate pipe
- Boiler basics
- Maintaining windows, locks, and hinges
- Using your radiator heating controls
- How to reset your boiler
- Setting your thermostat
- Using your heating programmer
- How to unblock your sink
- Identifying and using your stop tap
- Knowing your Worcester boiler
- Advice on damp and mould