Advice for new customers
We've outlined some of the most essential things you need to know when you become a Newport City Homes social rent customer along with answers to some of our most common questions.
Anti-social behaviour
Our communities are generally great places to live, but there can be times when they are affected by anti-social behaviour (ASB). Find out how we can help.
Dealing with pests and rodents
In most cases, dealing with a pest infestation will be your responsibility. The BPCA can help you find a pest controller in your area.
Death of a resident
We understand that losing a loved one is distressing and dealing with their personal matters can be difficult. We've outlined some of the information and advice that relatives and next of kin may find helpful.
Domestic abuse
No-one should have to experience domestic abuse. We are here to help you live safely in your home and Free From Fear.
Hoarding support
Help is available to people who hoard. Hoarding sees people collecting and keeping lots of items, even things that appear useless or of little value to most people.
Homelessness
Help and advice is available to people who are homeless or threatened with homelessness in Newport.
Repairs and maintenance
- Adjusting your boiler pressure
- Advice on damp and mould
- Bleeding your radiators
- Boiler basics
- Frozen condensate pipe
- How to reset your boiler
- How to unblock your sink
- Knowing your Worcester boiler
- Identifying and using your stop tap
- Maintaining windows, locks, and hinges
- Setting your thermostat
- Using your heating programmer
- Using your radiator heating controls
- Water safety
- Understanding your Fusebox