In most cases, dealing with a pest infestation will be your responsibility.

However there are some circumstances where we will take responsibility for resolving the issue.

Such as:

  • if the infestation is as a result of a structural issue
  • if the infestation is in a communal area shared with other customers

If it is determined to be the customers’ responsibility, and the customer fails to take all reasonable action to prevent or deal with the infestation, we will seek to recover any costs associated with resolving the issue.

The British Pest Control Association has information on the different types of pests, as well as a directory for specialist pest control operators in your area

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