There are many ways to pay your rent, bills or other charges, so you can choose the system that works best for you.

Use this section to get information about:

  • how to pay your rent and any heating bills
  • our communal service charges
  • how we can help you manage your payments

How to pay your rent or bills

You can pay:

  • With our customer app – the Newport City Homes customer app allows all our social housing customers to make a rent payment. You can also view your rent balance and rent payment history.
  • By direct debit – many customers find direct debt the best way to pay. It’s easy to use and secure. Contact us to help you set it up.
  • Via our websitemake a payment online. You will need your account number ready. If you don't know your account number just get in touch.
  • Over the phone - to pay over the phone, call 01633 381 111. You will need your account number ready. If you don't know your account number, we can help you when you call.
  • At a Post Office or PayPoint location. If this is how you prefer to pay, please contact us to request a payment barcode.

If you have any questions about our payment system, read our frequently asked questions. If you can't find an answer to your question, contact us.


Help with managing your rent

If you are struggling to pay your rent or bills, please contact your Customer Account Manager. They can advise and support you with any financial difficulties or worries you may have. Our #ThinkHomeFirst page has more information on how we can help you.


Rent-free weeks

Our annual rent-free weeks take place in April and December.

If you are in credit and pay your rent by direct debit weekly, fortnight, four-weekly or monthly, you don’t need to change your payments - we will adjust any direct debits for you.

We will calculate your rent, factoring in the two free weeks that you are entitled to.

If you have any rent arrears, you'll be expected to make your usual payment. This will give you a chance to catch up and clear any debt.

If you need to make a payment, we'll write to you before the rent-free week to let you know.

Water bills

Your water is supplied by Dwr Cymru Welsh Water. Please contact them on 0800 052 0145 to discuss managing your bills and payments.

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Rent arrears: advice and support

The cost of living crisis is affecting everyone. We are here to support you with tips and advice on avoiding rent arrears.

Get advice