About us

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Our Strategy 2025

Our Strategy 2025 sets out our ambition and priorities for the next five years so we can continue to provide homes in communities where people want to live.

Our Customer Service Standards

Our customer service standards set out our promise to you, our residents, on how we will provide services that put you at the heart.

Our board

The Board has 11 members who come from different backgrounds and bring a mix of skills and experiences needed to lead on the delivery of our strategy.

Our team

Our executive leadership team ensures we deliver our NCH Strategy 2025 and provide homes in communities where people want to live.

Our offices

We deliver services to residents from our city centre office at 195 Upper Dock Street (opposite the bus station).

Our Customer App

Download our new social rented customer app today, and access a range of our services at a time and place that suits you!

Merging with Melin Homes

All the news and developments as we move through our programme of work exploring how to merge Melin Homes and Newport City Homes into a new organisation.


The latest news from Newport City Homes, our customers, communities and colleagues.

Customers and Communities at the Heart

Our customer newsletter that we publish twice a year. It shares updates on all of the work we’re doing to support our customers and communities across the city.