If you need any assistance or advice with your tenancy, there are dedicated people in your area that can help you.

About your Neighbourhood Manager  

Our Neighbourhood Managers are responsible for delivering a range of services within a specific neighbourhood area. We are calling this ‘place-based’ service delivery. 

These are some of the things that your Neighbourhood Manager can help with: 

  • allocating and welcoming you to your new home
  • responding to tenancy breaches or complaints
  • investigating alleged anti-social behaviour – our ASB offer [PDF]
  • dealing with legal change of tenancy
  • processing an exchange application 

We have split the city into four clusters and then into 26 neighbourhoods.

Find my Neighbourhood Manager.

About your Account Manager

We have a separate customer accounts teams who collect rent and recover outstanding arrears.  They are there to support you with any financial difficulties you may have so please get in touch.

Your Customer Account Managers are split East and West of the city.

Find my Customer Account Manager.

Contacting customer services

You should use our main customer services methods to:

  • make an automated rent or bill payment
  • report a repair 
  • make a general enquiry not related to your tenancy 

Visit our contact us page for all the ways you can speak to us.

Think Home First

Think Home First

Managing your money with rising costs can be challenging, and falling into rent arrears can feel overwhelming. That's why we're here to help.

Find out more