When you start renting a home with us, you will sign a contract. Your contract explains your rights and responsibilities as a customer of Newport City Homes.
The Renting Homes Act
The Renting Homes Act was one of the biggest changes to housing law in Wales for decades. It affected all tenants in Wales and the way they rent their homes.
The Act has been in place since 1 December 2022. It has changed and improved the way Newport City Homes rent their homes to you.
What has changed for you?
Under the new law, tenants and licencees have become 'contract-holders'. Your tenancy agreement has been replaced with an 'occupation contract'.
The new law makes renting easier and provides greater security for people living in our homes.
What has improved for you?
- There has been an increase in the ‘no fault’ notice period from two to six months
- You now have greater protection from eviction
- You now have improved succession rights if you want to pass on your home to family or carers.
- There are now more flexible arrangements for joint contract-holders, making it easier to add or remove others to an occupation contract.
Further information
Our Homes and Communities team are here to help with any questions you may have about your contract. Email Homes&communities@newportcityhomes.com
Your Neighbourhood Manager and Customer Account Manager can also provide you with information and advice related to living in your home.
Advice for new customers
We've outlined some of the most essential things you need to know when you become a Newport City Homes social rent customer along with answers to some of our most common questions.
Find out more