Our Customer App

The Newport City Homes App is making life easier for over 1500 of our social renting customers. Whether it's booking repairs or paying rent on the go, the Newport City Homes App makes managing your home simple. And all in the palm of your hand.

Are you ready to make managing your home easier?

Download the app from Google Play or the App Store today!

 

Downloading the Newport City Homes App

The Newport City Homes App is compatible with both Apple and Android. Download the App via your app store, and contact us for an activation code:

• Email: enquiries@newportcityhomes.com
• Telephone: 01633 38 11 11
• Message us: Facebook or X (Twitter) 

We'll email your activation code within 24 hours. Once activated, you can start using the Newport City Homes App straight away.

(Don't have a Smartphone? No problem! You can access an online version of the App which offers all the same features.)

 

Using the Newport City Homes App

When you activate the Newport City Homes App, you'll be able to:

• Book and reschedule routine repairs to suit your schedule.
Our live booking system gives you access to all available appointments.

• Pay your rent, wherever you are.
Don't worry about missing a rent payment again! You'll be able to see your previous payments and any other charges.

• Report anti-social behaviour in your area.
Keep yourself and your community safe by sending us a report with supporting images.

• Talk to us on-the-go.
In a noisy space, or need to send a quick message? We're available to chat, wherever you are. We'll also send you important updates, so you'll always stay-in-the-know in your area.

• Stay connected with your community.
Find out what's happening on your doorstep and sign-up to the next event!

• All your important documents, in one place.
Don't worry about losing important documents again. Keep everything safe in one place, available at the touch of a button.

• Let us know what you think.
You'll have access to polls and surveys that we send. Shape our services, decide our priorities, and influence decisions. It's Newport City Homes, your way.

 

We're here to help

If you need help using the Newport City Homes App, we've got a library of video tutorials to support you. You can also call us on 01633 38 11 11 or email enquiries@newportcityhomes.com for extra help.

If you're experiencing any problems with the Newport City Homes App, please email us at appsupport@newportcityhomes.com. When emailing us, please give as much information as possible. This can also include screenshots and screen recordings of the issues you're experiencing.