We want to support you in living well in your home. As part of this, we have help available to manage the rising cost of living.

Energy and utilities

Our Energy Advice Team can help you save money by reducing your energy usage. They can:

  • give advice on how to save money and energy
  • provide budgeting advice to make the most of your income
  • make sure you're accessing all the benefits you're entitled to
  • apply for energy bill support through grants and schemes

You can also check out our top energy saving tips to help you start saving money today.

To get energy advice today, email the team at energysupport@newportcityhomes.com. You can also call them on 01633 38 11 11.


If you're worried about being able to buy food, there are lots of foodbanks available in Newport. You can also contact our Housing Support Team by emailing tenancysupport@newportcityhomes.com, or calling us on 01633 38 11 11.

You can find your nearest Foodbank via the Trussel Trust website. There are also community pantries located across Newport, like Feed Newport Community Shop and Maindee Food Pantry.

Managing Money

Managing money can feel like a struggle, which is why we want to help. Your Customer Account Manager is available to support you with:

  • Paying your rent, and repaying any arrears
  • Budgeting advice and making the most of your income
  • Applying for benefits, and making sure you're claiming everything you're entitled to

Find your Customer Account Manager and get in touch with them as soon as possible if you have any worries about money. The sooner you get in touch, the sooner we can help you find you the money solutions you need.

You may also be able to apply for the Discretionary Assistance Fund. This is grant which you don't need to pay back, and it can help with paying essential costs such as food, gas, and clothing.

If you're in debt, the Step Change website offers advice and support to help you manage. You can also use the Turn2Us benefits calculator to find out how much you're entitled to.


Think Home First

Think Home First

Managing your money with rising costs can be challenging, and falling into rent arrears can feel overwhelming. That's why we're here to help.

Find out more