Five Newport City Homes customers helped us recruit two new colleagues. They volunteered to be part of our interview days for head of housing management and head of communities and wellbeing.
Sharon Wilkins, our deputy director of homes and communities said: “The most powerful way to test customer focus, is to listen to the views of our customers as part of the interview and selection process.
Bhunesh Napal said: “It was enjoyable to get back involved with NCH interviewing panels feeling engaged and contributing to decision making.”
Tom Scott said: “To anyone thinking of joining the customer interview panel please do You are helping to shape the future of NCH and providing a viewpoint from the customers’ perspective.”
Craig Bartlett said: “Any applicant reaching the interview stage knows without any doubt that residents are a vital part of the puzzle when it comes to pretty much everything that NCH does.”
Keith Wood said: “I am sure this process allows Newport City Homes to view the candidates from the customers’ perspective, which should be important for the business.”
Zoey Newton-Karbautzki said: “I thought it would be good experience to see first-hand the candidates for each role, also gain insight as to the workings of NCH and the candidates.”