As part of our ongoing work in Duffryn, we’re carrying out some important work across the estate over the next two weeks.
We’ll be visiting some homes which have a piece of equipment called a ‘riser’ close to their driveway. This is a piece of pipework which supports a number of other homes across the estate.
Our contractor, Rapid Energy, will make some changes to this riser so that in the event of a significant leak, we can attach a temporary heating solution to restore supplies across the estate.
There are approximately 16 riser locations across Duffryn, and we’ll be visiting two locations each day.
Because each riser supports a number of homes, you might see a short disruption to your supply when we work on the riser connected to your home. This will be a one-off disruption and will last for 1-2 hours. This work will be carried out between 10.30 and 4pm during the week, to minimise disruption.
We have put together a list of when we expect these short disruptions to occur, and you can find this below.
Please note that as this work is expected to take a short amount of time, we will only reimburse customers on this occasion if supplies are disrupted for a period of longer than four hours. This will be considered on a case-by-case basis.
We are working with our supplier, Switch2, to set out repayment arrangements for the homes affected by the repair work on Monday 13 March, and we’ll update on this as soon as we can.
Thank you once again for your patience as we continue to carry out this challenging and important work.
| Date for work | Homes affected |
| Wednesday 15 March | 1 - 31 Chaffinch Way |
| Wednesday 15 March | 32 - 68 Chaffinch Way |
| Thursday 16 March | 69 - 92 Chaffinch Way |
| Thursday 16 March | 1 - 20 Cormorant Way |
| Friday 17 March | 21 - 56 Cormorant Way |
| Friday 17 March | 57 - 80 Cormorant Way |
| Monday 20 March | 90 - 107 Cormorant Way |
| Monday 20 March | 1 - 35 Heron Way |
| Tuesday 21 March | 13 - 55 Kestrel Way |
| Tuesday 21 March | 56 - 84 Kestrel Way |
| Wednesday 22 March | 1 - 16 Mallard Way |
| Wednesday 22 March | 17 - 36 Mallard Way |
| Thursday 23 March | 37 - 55 Mallard Way |
| Thursday 23 March | 1 - 28 Partridge Way |
| Friday 24 March | 29 - 67 Partridge Way |
| Friday 24 March | 68 - 106 Partridge Way |
| Monday 27 March | 107 - 134 Partridge Way |
| Monday 27 March | 1 - 35 Sandpiper Way |
| Tuesday 28 March | 36 - 82 Sandpiper Way |
| Tuesday 28 March | 83 - 123 Sandpiper Way |
| Wednesday 29 March | 1 - 30 Swallow Way |
| Wednesday 29 March | 31 - 72 Swallow Way |
| Thursday 30 March | 73 - 94 Swallow Way |
| Thursday 30 March | 1 - 198 Woodside |
| Friday 31 March | 1 - 15 Kingfisher Place |
| Friday 31 March | 1 - 12 Kestrel Way |