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Duffryn heating system update: 7pm, Saturday 25 February

Our teams have completed the repair and we’re bringing the system back online.

We’re working slowly to make sure that the system is working as it should be and check for any other issues, but we’re optimistic that we should be able to return to normal services soon.

It may take a few hours to see the heating and hot water come back on as our system gets back up and running.
We’ll continue to monitor the system throughout the weekend. If there are any changes or further updates, we’ll share these on our social media and our website.

If you continue to have issues with your heating and hot water into tomorrow, please report this to us by calling 01633 381111.

Whilst our immediate priority is to address the current issues, we understand how frustrating these outages are for the community. We’re considering what work we may need to carry out on the district heating system in the future and we’ll provide further updates on this soon.

Thank you once again to the community for your patience, support and kind words for our teams in Duffryn – they are really appreciated.

 

Previous updates 
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5.30pm, Saturday 25 February
💧 Our teams have found the leak, and we're working on a repair now. 🛠️
We'll provide further updates as this work progresses.
We're at Nightingale Court to offer advice and support until 8pm this evening. This includes providing heaters and blankets. If you or someone you live with is especially vulnerable and needs access to heating or hot water sooner, please contact us and we may be able to help.
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3pm, Saturday 25 February
We have identified a new leak on the Duffryn heating system that is affecting heating and hot water supplies across the estate.
Our teams are currently on-site working to investigate the location of the leak and get this fixed as soon as possible. Our Head of Compliance and Building Safety, Henry Simms, has provided an update below.
We’ll keep you updated on how long this work will take.
Our colleagues are at Nightingale Court to offer advice and support until 8pm this evening. This includes providing heaters and blankets. If you or someone you live with is especially vulnerable and needs access to heating or hot water sooner, please contact us and we may be able to help.
We’ll continue to reimburse anyone affected by the loss of heating and hot water. This payment will be £20 for each day that heating and hot water has been unavailable. If you’re on a prepayment meter and need to immediately top up, we can offer support which will be deducted from your final reimbursement.
We know this is a significant inconvenience once again to the community, and we’re really sorry for the disruption. Our teams are doing everything they possibly can to resolve this issue and get everyone back up and running as soon as possible.
Our immediate priority is to address the current issues, but we’ll be looking at what work we may need to carry out on the district heating system in the longer term once these issues have been resolved.
Thank you for your continued patience and understanding during this very challenging time. We’ll provide further updates on our website and social media as we continue this work.
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2pm, Saturday 25 February
We have identified further leaks in the district heating system in Duffryn, which have caused an immediate loss of heating and hot water supplies to homes across the estate.
Our engineering teams are heading to the site now to assess the situation, and we’ll provide further updates including how to access support as soon as possible.
We’re incredibly sorry for the further inconvenience this is causing the local community.
We’ll provide further updates on this page and social media shortly.