About us

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NCH Strategy 2025

NCH Strategy 2025 sets out our ambition and priorities for the next five years so we can continue to provide homes in communities where people want to live.

Customer service standards

Our customer service standards set out our promise to you, our residents, on how we will provide services that put you at the heart.

Our performance

Putting residents at the heart isn’t just something that we say, it’s something that we do. Here's how...

Our team

Meet our executive team that is ensuring we deliver our NCH Strategy 2025 and provide homes in communities where people want to live.


Here is the latest news from Newport City Homes. If you have any stories that we could publicise, get in touch!

Make a complaint or send a compliment

We always try to provide the best possible service to our residents. Sometimes though we may not meet your expectations.

Modern slavery statement

We aim to ensure that slavery and human trafficking is not taking place in our business or supply chains.

Find us

We deliver services to residents from our city centre office at 195 Upper Dock Street (opposite the bus station).

Equality, diversity and inclusion

At NCH, we know we have a responsibility to treat everyone equally, whether customer, colleague, or partner.

Environmental Sustainability

Climate change is happening now, and the impacts are already being felt by both humans and nature. We have a responsibility to act and to invest wisely for the long term and future generations.