About us

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Our vision

2020 Vision sets out our aims to ensure we create communities in Newport in which people want to live.

Customer service standards

Our customer service standards set out our promise to you, our residents, on how we will provide services that put you at the heart.

Our performance

Putting residents at the heart isn’t just something that we say, it’s something that we do. Here's how...

Our board

Our board is made up of a group of people who control the affairs of the association. The board ensures we are well run and deliver for residents.

Our team

Meet our executive team that is ensuring we deliver our 2020 Vision to provide communities in which people want to live.


Here is the latest news from Newport City Homes. If you have any stories that we could publicise, get in touch!

Feedback and complaints

We always try to provide the best possible service to our residents. Sometimes though we may not meet your expectations.


Newport City Homes (NCH) is registered in England and Wales. View our legal statement here.

Modern slavery statement

We aim to ensure that slavery and human trafficking is not taking place in our business or supply chains.

Work for us

We have big ambitions and we need some pretty spectacular people to help us achieve them. Are you interested in working for us?

Find us

We deliver services to residents from our city centre office at 195 Upper Dock Street (opposite the bus station).

Cookie Policy

Please read our cookie policy as it explains what cookies are and how we use cookies on the website.