Dave Johnson, our Head of Communities and Wellbeing, writes about our social purpose.
Our social purpose has always been to provide good quality homes in communities where people want to live. Over the last year we have seen the world change and present new challenges both for you and to the way we work.
What does ‘social purpose’ mean?
We recognise that we have a responsibility to do much more than provide houses. This means that as well as the delivery of core housing management and maintenance services we must ensure our broader services, activities and partnerships have a positive impact on our customers and partners to improve lives and support thriving communities.
We have been listening to you, our customers, to understand how we can make the biggest positive difference to your lives. These are the five priorities you helped us develop:
■ Employability Support: Help you get work, volunteering and education opportunities
■ Safe and Connected Communities: Help you connect with others, live in safe homes and neighbourhoods and be involved in your community
■ Financial Inclusion: Help you get affordable financial services and products to make the most of your money
■ Digital Inclusion: Help you benefit from being online with access to information, services and other opportunities
■ Health & Wellbeing: Help you make choices to improve and maintain your physical and mental health
Impact of our Social Purpose
The pandemic has seen us focus on providing essential services while we paused some work so we could do extra things to help you. For example, during the first few months of the Covid-19 pandemic our colleagues made over 30,000 calls to customers to check on their wellbeing. We need your help to decide what services should restart and what new ones do you value and want us to continue
Benefits of our Social Purpose
We have a proud history of investing in Newport and delivering services that support you, our customers. Our Social Purpose programme helps us to have a conversation on the issues that matter most to you and your communities.
We know that many of our customers volunteer with community groups and clubs across the city and have great ideas about how to develop their neighbourhood further. If you are working and making a positive difference in your community, we’d love to hear from you to consider how Newport City Homes can help you further.
E mail: CommunityBenefits@newportcityhomes.com or call 01633 381111 and ask to speak to a member of the Community Development Team for more information.