We know how important it is that, when you contact us, you get the right service from us, at the right time, the first time.
That’s why we’ve revamped our Customer Service Standards - to reflect the growing expectations and service quality you expect from us.
We’re committed to listening and learning from you, to continuously improve our services and your experience.
We promise to make it as easy as possible to get in touch with us, in whichever way you prefer, and to make sure our commitment to great customer service is consistent - providing you with the support and answers you need to deal with whatever life throws at you.
We firmly believe that you deserve nothing but the best, and we’re here to make sure you get the highest standards of service quality, as well as warm, safe homes in thriving communities.