Celebrations are sky high after we scooped three awards at the national TPAS Cymru Good Practice Awards 2024.
Colleagues from our Homes and Communities department and Digital Services team attended the annual ceremony in Cardiff, held earlier this week.
We received nominations in the following categories:
- Resident Support/Advice Programme
- Communicating with Tenants and Residents
- Communities Supporting Communities
- Engaging Tenants in Environmental Initiative/Projects
We are delighted to announce that our Hoarding Support Team came first in their category ‘Resident Support/Advice Programme’ for their incredible work helping customers to overcome hoarding problems.
Deborah Fellows, our Housing Support Manager said:
“We are absolutely delighted that our hoarding and energy support services were recognised at the TPAS awards evening on Tuesday, with our Hoarding Support Team scooping 1st prize under the category Resident Support and Advice.
“The team absolutely deserve this recognition, they have worked tirelessly to set this service up and have connected with and supported some of our most vulnerable customers, helping to make big changes in their lives - I’m super proud.”
Our Energy Support Team celebrated second place in the ‘Resident Support/Advice Programme (Cost of Living)’ for their dedication to helping customers with money and energy saving advice.
Deborah Fellows said:
“We couldn’t be prouder, your achievements over the past year have been outstanding. Helping our customers navigate the energy and cost of living crisis is such an important role and you have smashed it!
“Thank you support services, the work you do is so valuable, and this recognition is the icing on the cake!”
We also came second in ‘Communicating with Customers and Communities’ for our customer app, NCH Connected and our bi-annual Customers and Communities at the Heart newsletter.
Amy Shea, our CRM and Systems Business Partner, accepted the award and said:
"Our Communicating with Tenants submission was the result of great collaboration work between teams featuring the NCH Customer App, NCH Connected and our bi-annual Customers and Communities at the Heart newsletter.
“We are very proud to accept our finalist award and want to thank everyone who has been involved in these projects."
We were also delighted to receive nominations for our Pill Unity Allotment and the NCH and Dragons in the Community: Rugby Inspires projects.
Nathan Davies, Regeneration and Community Development Manager said:
“I am incredibly proud of both community groups being nominated and shortlisted. It is always inspiring to see the work the community development team do to showcase the outstanding passionate and dedicated community leaders across the city.
"The team are well and truly helping to create long lasting provisions for future generations."
The TPAS Cymru Good Practice Awards recognise and celebrate the amazing work of housing associations, customers and communities every year.
Congratulations to all the nominees and winners across Wales.