Jenny Murphy, our Data & Insight Manager, explains how your data helps us improve services
Your data helps us to provide our services – whether it’s getting in touch about a repair, asking for your opinion or supporting your welfare. What you tell us is vital to make sure our services to you are always getting better. We only hold information we need and look after it carefully.
■ Checking your data
Right now, we are reviewing what we have and making sure it’s up to date. We will do this once a year. When you contact us we may ask you a few questions to check that the information we have for you is accurate. At the same time we may ask for more information as we start new services or ways of supporting you.
■ Personal information
We may ask you for personal information such as disabilities or language requirements. Please let us know if you would prefer not to tell us. We would only ask because we believe it will help us to offer you a better service and will only be used for the purposes in which it was collected.
■ Digital information
We are taking a more digital approach and contacting customers by email where possible. This provides several benefits around timeliness, value for money and sustainability. We already have an email address for more than half of our customers but regularly need to check they are correct and to collect them where available. If you prefer paper communication, that’s no problem – just let us know.
We want to keep you informed, but some of the information we could send you may not be of interest to you. We can offer you the choice of what you receive. We will always make sure we send you important documents, such as rent letters and information about key services, but we also want to give you a chance to tell us how our services are working or let you know about interesting opportunities. You can tell us your contact preferences when you speak to one of our colleagues. If we don’t have your email we will call or write to you
What are you contact preferences?
Call us on 01633 381 111 and tell us your contact preferences.
Your data rights
If you want to know more about your data rights visit the Information Commissioner’s Office (ICO) website.