The Duffryn District Heat Network Replacement Project is progressing into the final phases, and we’ll be switching your heating and hot water supply from the old network to the new network.
How will this impact me?
You will experience a temporary loss of heating and hot water as we connect your home to the new network.
The works will happen in stages across the Duffryn estate, starting from 17 April 2024 and ending on 8 May 2024.
We anticipate this temporary loss will be for over four hours, for a period of up to 24 hours. We’re sorry for the inconvenience that this causes, and we’re grateful for your patience at this time.
When will I temporarily lose heating and hot water to my home?
Please see the list of dates below to find out when you’ll experience a temporary shutdown:
| Date | Streets Affected |
| Wednesday 17 April | Nightingale & Woodside connected to temporary boiler |
| Thursday 18 April |
83 Sandpiper Way - 123 Sandpiper Way
Aneurin Bevan Court
|
| Monday 22 April |
Nightingale & Woodside
1 Kingfisher Place - 15 Kingfisher Place
1 Swallow Way - 30 Swallow Way
|
| Tuesday 23 April |
12 Kestrel Way - 55 Kestrel Way
56 Kestrel Way - 84 Kestrel Way
|
| Wednesday 24 April | 1 Kestrel Way - 11 Kestrel Way |
| Thursday 25 April |
31 Swallow Way - 72 Swallow Way
73 Swallow Way - 94 Swallow Way
|
| Friday 26 April |
1 Partridge Way - 28 Partridge Way
29 Partridge Way - 67 Partridge Way
|
| Saturday 27 April | Tredegar Park Primary School |
| Monday 29 April |
68 Partridge Way - 105 Partridge Way
106 Partridge Way - 134 Partridge Way
|
| Tuesday 30 April |
1 Chaffinch Way - 31 Chaffinch Way
32 Chaffinch Way - 68 Chaffinch Way
|
| Wednesday 1 May |
1 Heron Way- 38 Heron Way
1 Cormorant Way - 20 Cormorant Way
|
| Thursday 2 May |
21 Cormorant Way - 56 Cormorant Way
69 Chaffinch Way - 95 Chaffinch Way
|
| Friday 3 May |
90 Cormorant Way - 107 Cormorant Way
57 Cormorant Way - 89 Cormorant Way
|
| Tuesday 7 May |
1 Mallard Way - 17 Mallard Way
37 Mallard Way - 57 Mallard Way
|
| Wednesday 8 May | 16 Mallard Way - 36 Mallard Way |
I’m worried about not having heating or hot water during this time. What can I do?
If you’re worried about temporarily losing access to heating and hot water, please let us know. We want to support you at this time.
Will I be reimbursed for the temporary loss of heating and hot water?
As the temporary loss of heating and hot water will be four hours or more, you will receive a £20 reimbursement.
You do not need to contact us to claim this payment; it will be automatically credited to your heating account at the end of the project on 31 May 2024.
We will write to you with further information about this reimbursement following the completion of these works.
Who can I speak to?
If you have any questions or concerns about the works, you can contact Richard Hiscox (Community Liaison Officer) by calling 07562 435504 or emailing Richard.Hiscox@newportcityhomes.com
It is important that you contact us directly with any concerns about your current heating or hot water. Please report any repairs by calling us on 01633 38 11 11, emailing enquiries@newportcityhomes.com, or using your NCH App.
We’re sorry for the inconvenience this will cause. We appreciate your patience at this time, and the ongoing support shown to our colleagues throughout the duration of this project.