Meet your team behinds the scenes at Duffryn! We're working together to make sure everything runs as smoothly as possible during the replacement works.

If you have any comments or questions, please feel free to get in touch with the appropriate person.


Michael Waite, Interim Project Manager, Newport City Homes

Tel: 01633 227 753



About Michael:

In May 2023, Michael joined the Newport City Homes team to lead the Duffryn district heat network replacement programme. As a chartered project manager and a chartered electrical engineer, he brings a wealth of experience.

Duffryn’s district heat network replacement programme is the first public sector project for Michael. As customer and community involvement are integral to Newport City Homes, he’s passionate about working with the people of Duffryn throughout this project.

Michael said:

“It’s a privilege to be working on a project that makes such a difference to the lives of people in the community. What we do and how we do it matters to everyone. We’re committed to keeping residents safe and disruption to a minimum. The people of Duffryn are an important community within Newport, and I feel this in the conversations I’ve had with many of them. Duffryn is a lovely area, and I’m grateful for the community that have been welcoming and understanding of the work we’re doing to upgrade the heating network. It’s delightful that the project can contribute to supporting community groups and initiatives, too.”


Richard Hiscox, Community Liaison Officer, Newport City Homes

Tel: 01633 227 809

Mob: 07562 435 504



About Richard:

Richard joined Newport City Homes in August 2022 as a Compliance Support Officer. His work started on the Asbestos Survey Program, before moving to support the wider Technical Compliance Team.

Previously, Richard worked for a national company providing repair, maintenance, construction, and landlord compliance services to social housing associations throughout the UK. He has over 10 years’ experience in customer services and customer care.

Richard said:

“Although I’ve worked in the customer service sector for several years, this is my first community-based role - and I’m glad it’s the community I grew up in! Working on a project of this magnitude poses several challenges, but we have a strong team to overcome these. Together, we’re working hard to give the best service and limit disruption to residents. I’m here for our customers, to listen to their concerns and answer any questions they have.”


Daniel Snape, Project Manager, Vital Energi


About Daniel:

Daniel has extensive knowledge and experience of district heating, gained from working on many of the UK’s heat networks. Daniel has full responsibility for the day-to-day site management of the Duffryn heat network replacement programme.

He guarantees the efficient running of the programme, from working closely with the team to make sure materials are delivered on-time and installed to the required specification, to planning and booking labour as needed to make sure works are completed to deadline.

Daniel said:

“Working with Newport City Homes and the contractors involved is a huge team effort, and it’s fantastic to be involved in a project that will improve the heating and hot water systems for the community. We’re grateful to the Duffryn residents who have shown patience and understanding as work continues. We understand this is an essential part of the community’s heat infrastructure and are proud to be a part of this important legacy. Everyone at Vital Energi are committed to making sure the project is completed on-time and to a high standard so it will continue to serve the community for decades to come.”