Our self evaluation for 2019/20 concludes the final year of our 2020 Vision. This is a balanced evaluation of our performance and delivery against our strategic priorities and reflects on not just the last 12 months but the last five years. It helps us to plan for the future and to continue improving the services that matter the most to our residents.
This is how we think we’re doing. What do you think?
Read about our progress against each priority below.
If you'd prefer, here's the full report.
Tell us what you think in our survey.
Residents at the heart
By listening to and engaging with our residents,
we continue to improve the customer experience.
Investing in homes & neighbourhoods
We continue to invest in communities and ensure our
residents have safe, high quality and affordable homes.
Provide new homes
We have an important role in tackling this housing crisis
and we will maximise the supply of quality new homes
and regenerate our communities.
Making a difference in our communities
We support our residents and work in partnership to improve
their health, wellbeing and employment prospects.
Strong & effective organisation
We are continually learning and improving in order to
make the most from our resources so that we can do more
for our communities.
You can also see Welsh Government's regulatory judgement on us.
You can also visit the Housing Association Comparison Tool
You can submit your suggestions here