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Contact us

Report a repair

Did you know you can report and schedule in a repair via our new Customer App?

Report a repair online

To report a report, complete the form below. Before you fill it in, please double-check who is responsible for the repair, you can download our helpful repair guide for more info.

It’s really useful if you can provide as much information as possible about the repair, like:

  • the location
  • the type of problem
  • how long it has been going on for

You can also upload a photo of the repair to help provide more detail.

If your repair is an emergency, please call us on 01633 381 111 or use our live webchat service instead. This will make sure we can deal with your emergency as quickly as possible.

Our phone lines are open 24/7 for emergency repairs.

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