In this section

Read our latest Annual Report and Financial Statements, for the year ending 31 March 2024.
The annual report is a snapshot of our performance over the past 12 months, and the financial statements are a summary of how much we invested to do everything.  

Together, they let customers and stakeholders review our performance and make comparisons with other associations. 

Self-evaluation

Every year, we complete a self-evaluation exercise. Self-evaluation is an important part of the Regulatory Framework for Housing Associations in Wales [PDF], where the Welsh Government sets out nine standards covering our activities.
 
The evaluation process is based on how we’ve engaged with our customers and how we’ve assessed our current performance. This helps paint an honest picture of:

  • how we're performing
  • whether we're delivering successful outcomes for our customers
  • what we need to do to improve

Overall, we believe we’re performing well. Especially in areas such as:

  • providing high quality accommodation
  • setting affordable rent and service charges
  • supporting customers to influence services

However, we know we need to do more to improve and are currently working on:

  • a redesigned repairs service
  • reviewing our service charges
  • embedding a place-based approach to housing and community management

Read our summary report for 2022-23 [PDF].

If you’d like to receive it in an alternative format, please email communications@newportcityhomes.com.

You can also see the Welsh Government's regulatory judgement on us. Or you can explore more via the Housing Association Comparison Tool.

Previous reports and statements

Download our previous annual reports and financial statements: 



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Our Strategy 2025

Our Strategy 2025 sets out our ambition and priorities for the next five years so we can continue to provide homes in communities where people want to live.

Find out more