We are in the process of forming a new organisation by joining Melin Homes with Newport City Homes, to provide improved services and enable us to respond to the challenges faced by our customers, residents, and communities.
In our recent survey about our merger, we asked you how important each of our services are, and where we can improve. We heard back from over 1,000 people, across all of our operating areas, including Newport, Blaenau Gwent, Monmouthshire, Torfaen and Powys.
Your views, along with those of our Joint Customer Panel, have helped us to shape Our Promise to You. These promises have been designed to enable you to hold us accountable, and put your trust in the services provided by the newly-merged organisation.
We have written to all customers, by post or email, and there are lots of ways to have your say on our promise. Fill in the survey included with your letter or email, you can do it online using the QR code we sent you or by using the paper form included with the letter.
We will share the results of the survey and any changes made to the Customer Promise based on your feedback. We will work with your representatives on the Joint Customer Panel to develop an action plan to set out how and when we will deliver on these promises, so you can hold us accountable after the merger takes place.
Want to chat in person?
We're out and about at events in your communities over the next few weeks, you can see the full list of events below.
All events are open to everyone, so please come along to any one that suits you.
| Date | Time | Location |
| Thursday 1 August | 10.30am - 11.30am | Aneurin Bevan Court, Pontypool |
| Monday 5 August | 10am - 12pm | Stelvio Park Court, Newport |
| 10.30am - 11.30am | Howell Griffiths Court, Abertillery | |
| 2pm - 3pm | Heritage Gardens, Blaenavon | |
| 3pm - 6pm | Maesglas Community Centre, Newport | |
| Tuesday 6 August | 12pm - 1pm | Heol Ithon and Clos Ystwyh, Caldicot |
| 1pm - 3pm | Whittle Court, Malpas | |
| 2pm - 3pm | Withy Close, Magor | |
| 3.30pm - 6pm | Malpas Court Mansion House | |
| Wednesday 7 August | 10.30am - 12.30pm | Shaftesbury Court, Newport |
| 3pm - 6pm | Shaftesbury Community Centre, Newport | |
| Thursday 8 August | 11am - 12pm | Llys Ebwy and Ty Penry Thomas, Ebbw Vale |
| 1pm - 3pm | Eschol Court, Newport | |
| 2pm - 3pm | British School Close, Abersychan | |
| 3pm - 6pm | Beaufort Centre, St Julians | |
| Friday 9 August | 10am - 12pm | Aneurin Bevan Court, Duffryn |
| 12pm - 2pm | Nightingale Court, Duffryn | |
| Monday 12 August | 10am - 12pm | Church Court, St Julians |
| 1pm - 3pm | Avalon Court, Newport | |
| 2pm - 3pm | Hillside, Abergavenny | |
| 4pm - 6pm | Hillview, Gaer Road, Newport | |
| Tuesday 13 August | 10am - 12pm | Westgate Court, Caerleon |
| 2pm - 3pm | Clearwell Court, Bassaleg | |
| 3pm - 6pm | Pillgwenlly Millennium Centre | |
| Wednesday 14 August | 11am - 12pm | Lavender Gardens, Abergavenny |
| 1pm - 3pm | Isca Court, Caerleon | |
| 2pm - 3.30pm | Greenacres and Lakeside, Tredegar | |
| Thursday 15 August | 10.30am - 11.30am | Victoria Court, Abergavenny |
| 2pm - 3pm | Cornwallis Way, Monmouth | |
| 3pm - 6pm | Rogerstone Primary School | |
| Friday 16 August | 10am - 12pm | Milton Court, Ringland |
| 12pm - 2pm | Alway Community Centre, Newport | |
| 2pm - 3pm | Llys Gwyrdd, Cwmbran | |
| 3pm - 6pm | Rascal Hope Centre, Newport | |
| Monday 19 August | 12pm - 2pm | Old Barn, St Julians |
| Tuesday 20 August | 10am - 6pm | Newport City Homes Bettws Office |
| 10.30am - 11.30am | Ty Cae Nant, Cwmbran | |
| 2pm - 3pm | Barracksfield, Newport | |
| Wednesday 21 August | 10am - 6pm | Newport City Homes Ringland Office |
| 10.30am - 11.30am | Castle Court, Usk | |
| 2pm - 3pm | Old Court House, Brecon | |
| Thursday 22 August | 10am - 6pm | Nexus House, Newport |
| 2pm - 3pm | Llandegfedd Way, Pontypool | |
| Friday 23 August | 10am - 3pm | Rodney Parade, Newport |