NCH Strategy 2025 set outs our ambition and priorities for the next five years. 

We’re building on strong foundations to ensure we remain a resilient housing association that delivers quality services to our residents and communities. 

Our strategy will ensure we focus on delivering the best possible outcomes for our residents, communities, colleagues and the city of Newport and continue to provide homes in communities where people want to live.

To do this, we’ve identified four strategic priorities:

  • We will continue to invest in quality homes and services.

  • We will define and deliver our social purpose.

  • We will maximise the supply of new homes.

  • We will remain strong, effective and well-run.


Our priorities are underpinned by three key principles

These priorities are underpinned by three key principles, which will serve as the foundation for everything we do and every decision we make as we deliver NCH Strategy 2025.

  • We will deliver value for money.
    It’s the right thing to do, it’s what our residents expect from us and it enables us to do more.

  • We will improve resident satisfaction.
    Resident satisfaction has driven our strategic priorities and will only be improved through their collective delivery.

  • We will grow our association.
    Maximising the supply of new homes is integral to our ambition so we can fulfil our potential to play a substantial role in resolving the housing crisis. This will realise the financial and service benefits from being a larger organisation with the potential to do more across the city of Newport and South East Wales.

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