Sonia Furzland, our new Executive Director of Operations joined us last month and is responsible for our maintenance and housing services teams.
Later this month, Sonia will be taking questions from our customers in a Q&A session on our residents only NCH Connected group.
More about Sonia
Sonia has worked in housing for over 30 years and has a special interest in customer service and engagement. She spent 12 years working for Knightstone Housing and finished her time there as Executive Director of Landlord Services.
For the last three years, Sonia has run her own successful housing consultancy and has worked with Royal Borough of Kensington and Chelsea, leading consultation with tenants and leaseholders on long term management of their homes, delivering service improvements and recruiting senior roles to the new housing management service.
Most recently, Sonia has spent last 18 months in Wales working with Pobl as Director of Housing Operations. Sonia is also a board member of Elim Housing Group.
Sonia’s lifelong passion for housing was sparked by her own experience of homelessness when she was younger. She grew up in a home rented from a local housing association, but at 16 was homeless with a very uncertain future. Her first paid role in housing was working for a homelessness charity in Bristol, and since then her values have changed very little.
Sonia said: "NCH is an organisation that is ambitious with a genuine aspiration to deliver exceptional customer service in all areas, so I am excited to be joining NCH as Executive Director of Operations. It's a privilege to be part of delivering homes that offer safety and security, that provides the platform for people to live their best lives."
Q&A session with Sonia – ask her anything
Later this month, Sonia will be taking questions from our customers in a Q&A session on NCH Connected, our residents Facebook group.
If you have any questions for Sonia, you can send your questions to firstname.lastname@example.org
Her responses will be posted on NCH Connected next month.
NCH Connected is our residents only Facebook group where you can engage with us in a way that suits you, you can have your say, stay informed, and get involved with your local community. Click here to view the group on Facebook and request to join. We’ll ask you to answer some questions and confirm you’re a resident and when you’ve been accepted, you’ll be able to view all previous posts in the group and start your own discussions.