At Newport City Homes, we feel passionately about putting residents at the heart of what we do.

Our customer service standards, set out our promise to you, our residents, on how we will provide services that put you at the heart.

It's really important to us that we listen to your experiences, learn and improve.

Working hand-in-hand with residents, we have developed our new customer service standards. You can take a look at them here.

If you'd like to share your experiences, we'd love to hear from you. Just fill in an online form.