As the weather turns colder, it’s important to make sure your home is ready for winter.

Our maintenance teams are busiest in the winter months so our repairs waiting time can sometimes be longer than usual. By taking the steps listed below, you can identify any straightforward issues, fix the problem yourself and help keep your home warm and safe through the winter.

  1. Check your heating is working properly
    It’s important to test your heating if it hasn’t been used for a while. If it doesn’t come on or work as well as it should, here are some steps you to take to try to fix it yourself.
    Check if your boiler needs to be reset, if your thermostat has been turned right down and that you have credit on your metre.

    If a boiler isn’t used for a longer period of time, it can lose pressure. There are some simple steps you can take to fix this. Our guide can help you identify if your boiler isn’t working because it needs more pressure and gives you step by step instructions on how to do this straightforward task yourself.

    In freezing conditions, your boiler condensate pipe can freeze over which can  stop your boiler working. Our guide on how to thaw it out and get your boiler working again is here.

    If your heating comes on without any problem, the next step is to check your radiators which should be hot from the top to the bottom. If they’re cold at the top, this means they need to be bled. This simple task is explained in our step by step guide.

  2. Check your drains and gutters are clear
    Blocked drains and gutters can cause lots of problems and even property damage during heavy rain. Make sure any drains in your garden are kept clear of leaves and debris throughout the winter to help prevent flooding. If your gutters are blocked, let us know so we can send someone to prevent the problem from getting worse.

  3. Check your windows can fully close and lock
    Make sure all your windows can fully close and lock. This will keep your home warm and your energy bills low. Let us know if they don’t close properly.

  4. Prevent condensation, mould, and damp

    Condensation can lead to mould and damp in your home. It’s most common between October and April when it’s colder outside than inside. You can reduce the amount of condensation in your home by following these guidelines.

    • Close doors when cooking, washing clothes, bathing and showering.
    • Always use extractor fans if you have them
    • Open windows for 20-30 minutes regularly to allow colder, drier air from outside to replace warm, moist air.
    • Keep each room in your home adequately heated.
    • Make sure trickle vents on your windows remain open.
    • Do not dry wet clothes over radiators.
    • Make sure your tumble dryer is vented externally.


  5. Protect yourself from burst pipes
    In freezing conditions, outdoor pipes and taps can freeze or even burst. You can prevent this from happening by insulating outdoor pipes so they are less likely to be affected in when the temperature drops. Follow the guide from Welsh Water on how to do this.

  6. Know where your stop tap is
    It’s important to know where your stop tap is so you can turn the water off quickly in an emergency. In most homes, the stop tap is located under the sink or in an airing cupboard.

    If you’re not sure where your stop tap is, get in touch with us and we’ll let you know.

  7. Sign up for free flood warnings
    If your home is at risk of flooding, you can sign up for free flood warnings from Natural  Resources Wales through text, phone call or email. This will keep you informed about flood warnings that are issued in your area so you can prepare and take action to keep you and your home safe.

  8. Put garden furniture away
    In high winds and stormy weather, garden furniture can cause huge amounts of property damage if it’s not tied down or stored correctly. Make sure you never leave anything out that could get picked up in the wind and damage your home. Your recycling should also be stored safely to prevent it being affected in strong winds.

  9. Keep your heating on a timer
    Keeping your heating on a timer can help you save money and energy as your heating will only be on when you need it.

    There are two types of heating gauges in our properties. If you’re not sure how to set your heating on a timer, you can follow the steps in the manual for the ServicePlus S27R Series 2 or the ServicePlus S17.

Keeping your home safe and warm throughout the winter relies on you letting us in to maintain your home throughout the year.

Your annual service is essential to making sure your boiler will run efficiently throughout the winter. It’s during this service that   our engineers can find small, easy to repair problems that can prevent full boiler breakdowns.

Making sure your home is warm all throughout winter can be expensive. Our Tenancy Support team is here to help you save money throughout the winter months.

If you’re having money troubles and are concerned about your bills rising or paying your rent, get in touch. We’ll do all we can to support you.

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