We want you to love living in one of our homes.
Our communities are generally great places to live, but there can be times when they are affected by anti-social behaviour (ASB). This can affect the well-being and sense of security of the local community.
If you're experiencing ASB, we are here to help. ASB can include noise nuisance, alcohol-related nuisance, drug dealing, harassment and hate incidents. ASB can also take other forms and we tailor our support to each person's needs.
What we can help with
- Verbal abuse
- Criminal behaviour where there is police evidence - this can be criminal behaviour affecting a neighbourhood, or criminal behaviour in a customers' home
- Noise nuisance (with evidence from the Noise App/noise monitoring equipment)
- Hate-related incidents
What we can't help with
- Children playing in the street or arguing
- Parking issues
- Untaxed vehicles, unless in a dangerous or unsightly condition
- Everyday living noise such as flushing toilets, cooking smells, smoking in own home, washing machines, babies crying or playing. This is especially for people living in flats, where a certain amount of noise is to be expected
- Staring or looking t someone, giving 'dirty looks'
- Pets straying across your garden
- One-off noise nuisance such as a one-off party or BBQ
- Personal disputes where no breach of tenancy can be proven
- Problems arising from a conflict of lifestyles, such as shift work or cultural differences
- Personal dislikes between neighbours
- Personal relationship breakdowns
- Anonymous complaints
How can we help with ASB?
We can offer you CCTV, window alarms, door chains, personal alarms, loan of a mobile phone to record noise nuisance and noise monitoring equipment. We also encourage people to use the Noise App to gather evidence. You can download a user guide here.
In extreme circumstances, the information we gather can be used to evict troublesome tenants. We also help collect evidence for the police too.
- As many of the complaints we receive are criminal, we work closely in partnership with Gwent Police and other agencies to resolve anti-social behaviour. Police action will influence how, or if, we can deal with a situation
- We will investigate complaints thoroughly
- We will advise you how you can help with our investigation and provide evidence to us
- We'll use a range of legal and non-legal ways to tackle ASB. This could include mediation if suitable, or issuing an Acceptable Behaviour Contract
- Legal action will be considered as a last resort if all other action has failed, we have suitable evidence and the ASB continues
- We'll keep you updated during your case
- If we're not able to take any further action, we will let you know and explain why
What you can do
- Try speaking directly with your neighbour to try and resolve things between you. This is often the best way to solve issues and build relationships
- Provide us with evidence of ASB (for example, by using the Noise App)
- Report any criminal activity directly to the Police, get a log number and share this with us
How do I report ASB?
To report ASB to us, please contact your Neighbourhood Manager or fill in this online form, and we'll be in touch.