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General Enquiries

Phone:01633 381111

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Newport City Homes
Nexus House, Mission Court,
Newport, NP20 2DW.

Opening hours

Monday - Thursday9.00am - 5.00pm
Friday9.00am - 4.30pm
Saturday & SundayClosed

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Newport City Homes : Maintain Your Home : Duffryn District Heating System
Duffryn District Heating System


If you live in Duffryn your property may be serviced by the communal district heating system. If so, you will be responsible for paying a heating charge to us.

How to pay your heating charge
We offer many different ways in which residents can pay their Duffryn District heating bill.
These are:

•  By direct debit – you can choose the day and how often you want a payment to be made
•  Cash or cheque using your Allpay card at any post office or shop displaying the PayPoint logo
•  Online - using your Allpay card at:
•  Debit or credit card at any of our offices or by telephone
•  Cheque by post, or at our offices,  please make cheques payable to 'Newport City Homes'
•  We also accept cash payment at our offices.
If you are an NCH resident and would like to pay your Duffryn District heating bill, please contact Jane Gould on (01633) 227758.

Duffryn Heating User Group & Annual Review
Duffryn Heating User Group (DHUG) is a consultative group of residents and staff with the aim of suggesting improvements to the current heating system and to ensure that this is operating in accordance with the Duffryn Heating Charter.
The group play an instrumental part in the creation of the Annual Review and in monitoring performance of the system.