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General Enquiries

Phone:01633 381111

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Newport City Homes
Nexus House, Mission Court,
Newport, NP20 2DW.

Opening hours

Monday - Thursday9.00am - 5.00pm
Friday9.00am - 4.30pm
Saturday & SundayClosed

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We are committed to making your home safe and comfortable in order that you can continue to live independently for as long as possible. One way we can provide help is through our Adaptations service.

An adaptation is an alteration to your home which helps you, or a member of your household, to perform tasks around the home. Adaptations can be a large change (major adaptation) such as the installation of a level access shower or a smaller adaptation (minor adaptation) such as the fixing of a grab rail.

We have a number of adapted homes which can become available for letting through the normal process.  See our ‘Find a Home’ section for more information.


We have a new Adaptations leaflet which explains the process in more depth.  Please click on the following link:

FINAL NCH 8pp A5 adaptations leaflet.pdfFINAL NCH 8pp A5 adaptations leaflet.pdf

Minor Adaptations

​To speak to somebody about a minor adaptation to your home, please contact us on (01633) 381111  and ask for the Adaptations team.

Minor adaptations can usually be carried out within two weeks.


Major Adaptations

To speak to somebody about a major adaptation to your home, please contact Newport City Council on (01633) 656656.  They will arrange for an Occupational Therapist to carry out an assessment of your needs. Once this has been carried out, the Occupation Therapist will consider sending a referral to us, which will tell us which adaptations are most urgent, and we will prioritise requests using this information.

Major adaptations can take longer depending on the work required, the urgency of the adaptation and also the availability of funding.

What our residents think of the Adaptations service

Our Adaptations team has helped hundreds of residents enjoy their home with renewed comfort, this is what some of them had to say about their experience:

"I would like to take this opportunity to thank Newport City Homes for making my life around my house a lot more easy."
Mr Ashcroft, Alway

"My wife and I would like to thank your staff at Newport City Homes for the walk-in shower room.
This has made life so much easier for us both."
Mr & Mrs Jones, Ringland