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General Enquiries

Phone:01633 381111
Email:enquiries@newportcityhomes.com

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Newport City Homes
Nexus House, Mission Court,
Newport, NP20 2DW.

Opening hours

Monday - Thursday9.00am - 5.00pm
Friday9.00am - 4.30pm
Saturday & SundayClosed

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Looking to move

There may come a time, for whatever reason, that you need to move home.  You can do this by transfer, by mutual exchange (house swap) or by ending your tenancy.

Transfer
 

 If you are currently in a Newport City Homes property and wish to transfer to another property, you will need to register with Home Options Newport.  You can register by logging onto www.homeoptionsnewport.co.uk

  
Mutual Exchange
 
If you wish to swap your home, even if it is with another housing association or Local Authority property, you can mutually exchange with the consent of your landlord. 
 
We have subscribed to Homeswapper.  This is an online website which holds information on available properties and if you register it can inform you of any property matches. You can register by logging onto www.homeswapper.co.uk
 
Alternatively, please contact us on (01633) 381111 and we can assist you with your search.
Ending your tenancy
If you decide to end your tenancy you must give us four weeks' notice in writing and provide a forwarding address. The notice period gives us time to find a new tenant and arrange for a visit.
 
The visit will have these main purposes:
• Note any repairs that we may have to complete before the new resident moves in
• Ensure that all fixtures and fittings for which you are responsible are intact
• Check the property and garden to make sure they are in a reasonable condition
• Sort out any final rent payments that may be due.
 
Please remember that if you intend to take any gas appliances that belong to you, they must be removed by a registered gas engineer.
 
When you move out of the property you must leave it empty, clean, and in a good state of repair. You could end up being charged for the removal of any items left in the property.
 
The keys to the property must be returned to us before 12 noon on the Monday at the end of the notice period. If the keys are not returned you may be charged another week’s rent.
 
We can also give legal advice on what to do if you want to add or take people off your tenancy agreement.​

For more information, contact our Lettings team:
 
By phone:     (01633) 381111
In person at our offices: Nexus House, Bettws and Ringland shopping precincts
By email:      lettings@newportcityhomes.com / enquiries@newportcityhomes.com