Welsh Language Scheme
We have now published our Welsh Language Scheme under the Welsh Language Act 1993. The scheme sets out how we will provide services through the medium of Welsh.
The scheme is available to view here
, if you would like to receive a printed copy, please contact Lorraine Moses on (01633) 227645.
Working across the City, we recognise the diverse requirements of our residents and will do everything that is reasonably possible to make our information and services accessible to everyone.
Our commitment to communicating effectively
We are committed to communicating with our residents in a way that suits their needs and can provide information in a variety of ways to meet those needs, such as:
· assist in understanding important documentation and correspondence sent to you
and the services we offer
· ensuring that all NCH residents have an opportunity to get involved and help make
decisions on how NCH is run and manages its services
· enabling you to communicate with us in your preferred language, if you so wish.
We provide a free translation service via Language Line
, for those residents who do not speak English. Language Line enables us to provide an interpreter by telephone or on a face to face basis.
Key documents are available upon request in bilingual form and we can also provide information in large print, braille or audio format upon request, please note this can take up to 28 days from the date of request.
We can also provide the services of a BSL deaf interpreter if required.
If you need an interpreter/translator or information in large print, braille or audio formats, please contact us.