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General Enquiries

Phone:01633 381111

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Newport City Homes
Nexus House, Mission Court,
Newport, NP20 2DW.

Opening hours

Monday - Thursday9.00am - 5.00pm
Friday9.00am - 4.30pm
Saturday & SundayClosed

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Newport City Homes : About Us : Complaints Guidance
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Complaints Guidance
Complaints Guidance
What is a complaint?
A complaint usually arises from a failure to deliver a service, or the level of that service does not meet your expectations.
What is not a complaint?
A request for service is not a complaint, therefore, the following examples would not be considered a complaint:

• A request for a repair in your home
• Reporting an incident of neighbour nuisance or anti-social behaviour. 
How can I make a complaint?
You can make a complaint by using one of the following options:
Online – click here
Telephone – Customer Service - 01633 227680 / 227682
Post – Customer Services Manager, Newport City Homes, Central Office, Nexus House, Mission Court, Newport NP20 2DW
Visit us at our offices.